Refund policy

RETURN & REFUND POLICY

退款政策

Return my item and get a refund?   
退貨或退款

All orders are non-returnable and non-refundable. We will send out the in-stock items within 3 working days, after we confirm the payment. For fragile items (glass, ceramic, marble), we will arrange the next available hand delivery date with our client. As for per-order items, the order confirmation will directly send to our supplier overseas, which cannot be revised. 
所有的訂單均不能退貨或退款。我們會在確認收取款項後 3 個工作天內發送存貨產品。易碎物品（如玻璃、陶瓷、大理石）我們將與客戶安排特別運輸交貨日期。預訂的貨品將會直接到我們的品牌供應商訂購，這是不能更改的

Is the inventory displayed for the products correct?  
產品顯示的庫存量是正確嗎

We strive to keep our website’s inventory updated at all times, however item availability is not guaranteed. In the event that a product is sold out, you may be notified via email. Orders with sold out items will be refunded, or the amount of the sold out item/s will be credited back to the original form of payment. Orders with sold out items will be sent partially fulfilled (less the sold out item/s.)
我們努力隨時更新我們網站的庫存，但不保證商品的可用性。在商品售罄的情況下，您將可能收到電子郵件通知。售罄商品的訂單將被退款，或者售罄商品的金額將退回到原始付款方式。商品售罄的訂單將部分完成（減去售罄的商品）。

What if I get a defective/incorrect item?
如果我收到損壞/ 錯誤的貨品怎麼辦

All items undergo comprehensive quality control and are checked for faults and damage before they are sent to customers. Should you receive an item that is not in perfect condition, we will be happy to replace your product at no cost. Please contact us at chill.lightstore@gmail.com  within 12 hours of receipt, stating the problem and attach relevant photos if possible
所有貨品在送出前，我們都會細心檢查有沒有損壞及錯誤。如果你在收貨後發現貨品有品質問題，請在 12 小時內電郵貨品相片到 chill.lightstore@gmail.com ，我們樂意為你更換貨品

   

Will the warranty be included?   
貨品會有保養期嗎

The warranty eligibility will be subject to the relevant vendor or supplier’s policy. We will do our best to support and provide recommendations. Please contact us at chill.lightstore@gmail.com for further information. 
保養期將會因應各品牌的政策，當然我們會提供最合適的貨品保養方法及支援。
如有更多的查詢請電郵致 chill.lightstore@gmail.com 與我們聯絡